Last updated: 13 February 2019
This Cookie Statement explains how Open Access Finance Ltd, trading as OnStep (“OnStep”, “we”, “us”, and “ours”) use cookies and similar technologies to recognise you when you visit our websites at onstep.co (“Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, OnStep) are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable third party features or functionality to be provided on or through the website (e.g. interactive content, analytics and advertising). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for providing interactive content (such as live chat), advertising, analytics and other purposes.
The specific types of first-party and third-party cookies served through our Websites and the purposes they perform are described in more detail below.
These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. These cookies are served by OnStep.
These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality (like live chat and videos) may become unavailable.
These cookies are served by Zopim (part of Zendesk) to enable you live chat, Wufoo to enable you to contact us through our website, Formstack to enable you to submit enquiries and Vimeo to enable you to watch videos served on our site.
These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are or to help us customise our Websites for you.
These cookies are served by digital marketing service providers and networks such as Google Analytics, Google Adwords, Doubleclick (owned by Google), Microsoft Bing, Yahoo and Facebook. Cookies are also served by Clicky for tracking the effectiveness of our marketing campaigns.
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
These cookies are served by Google Adwords, Doubleclick (owned by Google), Microsoft Bing, Yahoo and Facebook.
Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.
You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
You can opt out of Google Analytics by clicking here Google Analytics Opt-out.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
If you have any questions about our use of cookies or other technologies, please email us at customer.care@onstep.co.